- Do you ship outside of the U.S.?
Yes! We currently ship outside of the U.S. Please visit our Shipping and Returns page in order to understand Kybo’s process on International orders.
- How can I track my package?
Once your package is shipped, you will receive a tracking number. If your order contains multiple items from different vendor locations, you will be provided with all tracking numbers after they have been shipped. You can visit our Track My Order page in order to get an estimated location of your package(s).
- How often do you update your new items?
We try to update our new items as often as possible, so it is important to sign up for our newsletter in order to keep up with what's new.
- How will I know if a sold out item will be restocked?
Follow us on Instagram, Facebook, to find out if and when an item will be restocked. We're also on Pinterest .
- How can I stay up to date on Kybo’s latest discounts and promotions?
By signing up for our newsletter you will receive all of Kybo’s events, coupons, and promotions.
- I need to return an item. What do I do?
We allow 7 days for the return process. Please visit our Shipping and Returns page to answer any questions you may have.
- What forms of payment do you currently accept?
For everyone's protection, all of our transactions are done through Paypal and Shopify Payments.
***PLEASE NOTE: If your order is paid using Paypal echeck, your items will not be shipped until payment has been verified and FULLY cleared; this process alone can take several days.***
- How soon will my items ship?
We ship all orders within 24 hours from date ordered, after payment has been verified (echeck will take longer). Please allow 2-4 weeks to receive your item once shipped (most times it is received sooner). You will be provided with a tracking number once your order is shipped.
***This page is updated as we receive new questions, comments, and requests, so if you still have a question that you don't see here, feel free to visit our contact page and let us know what's on your mind!***